SHIPPING AND RETURNS
Orders for collection products are shipped within 24h. (Except weekend and holidays).
Orders for customized products (Do your own) are dispatched and shipped between 7 and 10 days.
FREE DELIVERY TO FRANCE FROM 110 EUROS PURCHASE.
Delivery via Colissimo Suivi within 48/72h: 6,6 euros.
Delivery with DHL express within 24/48h: 10, 8 euros.
FREE DELIVERY TO EUROPE FROM 150 EUROS PURCHASE.
Delivery with DHL express within 48/72h: 16 euros.
FREE DELIVERY TO THE REST OF THE WORLD FROM 200 EUROS PURCHASE.
Delivery with DHL express within 3 to 5 days: 33 euros.
RETURNS ACCEPTED WITHIN 30 DAYS (EXCHANGE OR REFUND)
You have received your items but the size or shape doesn't fit ? No worries, we accept returns for exchange or refund up to 30 days after you received your parcel.
To be able to return your items, they mustn't have been worn, washed or damaged and must be returned with the original packaging.
However, no exchange or refund is possible on customized products (Do your own ) . These products are unique, created exclusively for you,
To return your items, you should first contact the after sale servicethrough the enquiry form or by sending us an email to the following address: firstname.lastname@example.org. Once your return for exchange or refund is accepted, you can send your items at the following adress:
33 avenue des martyrs de la resistance
10000 Troyes - France
Return shipping costs are charged to the customer , Maison Labiche offers the second shipment in case of exchange .
Once your package has been received, we will send you an email confirming that we well received it.
In case of an exchange, it will be processed as soon as possible depending on the products availability within a maximum period of 14 days following the reception of your articles. In the case of unavailability of items, we will take contact with you.
In the case of a refund request, it will be made within 14 days after reception of your items and automatically credited back to the account associated to the credit card used for payment or to the PayPal account used for payment .